Terms & Conditions

CONTRACT

The contract entered into is between Waterlake Holiday Caravans (The Owner) of the holiday let property (The Property) and the holidaymaker (The Hirer) which is subject of these terms and conditions. The Hirer is also deemed to have accepted these holiday let terms and conditions on behalf of all the Members of their party, and is responsible for informing them of these. The person signing the booking form is deemed to have accepted these terms and conditions on behalf of all members of their party. Bookings are for holiday purposes only and cannot give rise to tenancy.

PAYMENT

Bookings will be confirmed on receipt of a deposit of 1/3rd of the total rent payable together with the completed, signed Booking Form. The balance payment is payable 6 weeks before the date of commencement of hiring. Confirmation will be sent on receipt of the deposit and completed Booking Form. Once the confirmation has been issued, you are legally liable for the full balance of payment. Reminders for the balance of payment will not be sent. The due date will be shown on your confirmation and final payment amount will be shown with the date payment must be received by.

For bookings made less than 6 weeks before the commencement of hire, the full amount will be payable along with the completed Booking Form or online booking form. Confirmation will be sent on receipt. Deposits and final payments may be made by cheque payable to VIRGINIA JONES, or on-line by credit/debit card.

ALTERATIONS OR CANCELLATIONS

Once your holiday has been confirmed, you are legally liable for the full balance of payment and if you wish to make any alterations or cancel the booking, you must notify the Owner at the earliest possible opportunity. The Owner will acknowledge any alterations or cancellations within seven days. If you do not receive an acknowledgement within this timescale you should contact us immediately. For cancellations made prior to 6 weeks before the commencement date of the hire, the deposit will be refunded, less expenses incurred of £5.00.

For cancellations made within 6 weeks of the commencement date of hire, the rent will be refunded (less expenses incurred of £5.00) – if the property can be re-let.  If we are unable to re-let the property for hired period, the full rental will be payable. If the balance is not paid when it is due, this is treated as a cancellation and full amount becomes  payable, unless we can re-let the property.

CANCELLATION INSURANCE

By making a booking and paying a deposit you are deemed to accept these terms and conditions. Therefore, we recommend taking out Holiday Insurance to cover the full rental cost of your holiday, in case of cancellation.

RENTAL PRICES

The price includes electricity, heating, hot/cold water, duvets/covers, pillows, throws and bed linen. Also a high-chair & travel cot. And Club Passes for everyone in the Caravan (up to 6 people.)     (Please bring your own towels . Also travel-cot bedding, if applicable).

NUMBERS IN PARTY/SUITABILITY/ ELIGIBILITY

No more than the maximum number of 6 persons (including babies) may occupy the property. Only those listed on the booking form may stay at the property. The owner reserves the right to refuse any booking which is unsuitable for the property concerned. The person making the booking must be 18 or over and will be held responsible. To book your stay call us now on 01980 620243 or 07733 034070 or email: info@waterlakeholidaycaravans.co.uk

DAMAGE/SECURITY DEPOSIT

The owner reserves the right to request a damage- security deposit, which will be refunded within 7 days following the completion of the hiring, less any charges as a result of the failure by the hirer to meet his/her responsibilities as set out below. We do not currently ask for a damage/security deposit, but this can change without notice.